How to proceed
Diagrammatic representation
The chart on this page shows diagrammatically the processes necessary to meet the requirements of ISO9001:2000
Stages
The stages to implementation and certification can be summarised as follows:
- Decide on methodology - in house/external support
- If required obtain external support
- Obtain management team agreement
- Explain procedure to the workforce
- Agree a timetable
- Decide if certification is required by an accredited body (see section 5)
- If required select an accredited body
- Appoint Internal Auditor(s) - see Section 6.5
- Develop the Quality Management System (QMS) - see Section 6.3
- Train Internal Auditor(s)
- Implement the QMS and run for a trial period
- Carry out a comprehensive Internal Audit
- Amend the QMS if necessary
- Carry out Audit for certification
- Obtain certification - celebrate success!
Developing & Implementing a QMS
- Determine the needs and expectations of customers and other interested parties.
- Establish the Quality Policy and Quality Objectives of the organisation
- Determine the processes and responsibilities necessary to attain the quality objectives
- Determine and allocate the resources necessary to attain the quality objectives
- Establish the methods to measure the effectiveness and efficiency of each process
- Apply these methods to determine the effectiveness and efficiency of each process
- Determine the means of preventing non conformities and eliminate their causes
- Establish and apply a process for continual improvement of the quality management system
Management Principles
The ISO9001:2000 specification is based on the use of 8 common sense management principles which are listed in the diagram in section 6.1
These principles can be further explained as follows:
1. Customer Focus
Organisations depend on their customers and, therefore, should understand current and future customer needs, should meet customer requirements and should strive to exceed customer expectations
2. Leadership
Leaders establish unity of purpose and direction of the organisation. They should create and maintain the internal environment in which people can become fully involved in achieving the organisations objectives.
3. People Involvement
People at all levels are the essence of the organisation and their full involvement enables their abilities to be used for the organisations benefit
4. Process Approach
A desired result is achieved more efficiently when activities and related resources are managed as a process
5. Systems Approach
Identifying, understanding and managing interrelated processes as a system contributes to the organisations effectiveness and efficiency in achieving the objectives
6. Continual Improvement
Continual improvement of the organisation's overall performance should be a permanent objective of the organisation.
7. Fact Based Decision Making
Effective decisions are based on the analysis of data and information
8. Mutually Beneficial Supplier Relationships
An organisation and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Internal Audits
In order to confirm ongoing conformity the specification requires the QMS to be audited internally at regular intervals. These intervals to be decided by the organisation To achieve this one or more members of staff will need to be appointed and trained. The training should not take more than 1 day for each auditor.
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